In light of recent events, I have updated my cancellation policy for illness. I want all of us to be safe. In addition to continuing to practice good hygiene when I am in your home, I am adding the following safety measures to my home visit prep list:
I will be washing my hands as often as necessary during the consult. Please have liquid soap (dish soap is fine) and paper towels available in your kitchen and/or bathroom.
I will need a clean swaddle blanket to put on my scale. Please have spray cleaner and paper towel available for me to clean my scale when I take it out of the bag and when I put it away.
I prefer not to conduct the visit in your bedroom. I will teach you how to adapt any position I show you to do in your bed.
Please let me know in a timely manner if you or anyone in your family is symptomatic for any illness.
If you or anyone in your home is sick with the flu, fever, vomiting, or diarrhea when I arrive at your home, the visit will be canceled and you will be charged a $75 cancellation fee.
If you or anyone in your home has symptoms of illness, please disclose them to me at your earliest convenience so I can create a plan to keep us all safe and illness-free. No cancellation fee will be charged if you communicate illness in a timely manner and we choose to cancel or reschedule.
In case of my own illness or family emergency, I will communicate with you in a timely manner and will make every effort to reschedule you or refer you to another IBCLC, and no cancellation fee will be charged to you.
I hope you and your family are staying safe and healthy during these difficult times.